📦 Shipping & Delivery Policy (For USA & Canada)

🔄 Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Orders placed after 4:00 PM (CST) will begin processing on the next business day.

  • A confirmation email is sent once the order is received. You’ll receive a second email when your item is shipped.

🚚 Shipping Carriers & Methods

  • We use trusted shipping partners including UPS, FedEx, and USPS for all deliveries.

  • Shipping methods available at checkout:

    • Standard Shipping (Ground): 3–5 business days (USA)

    • Expedited Shipping: 1–3 business days (USA)

    • Standard Canada Shipping: 5–8 business days (customs may delay slightly)

    • Business Freight & Bulk Delivery: available upon request for large orders

🌎 Shipping Locations

  • We currently ship to:

    • All 50 U.S. States including Alaska & Hawaii

    • All Canadian provinces (Ontario, Alberta, Quebec, British Columbia, etc.)

  • We do not ship internationally outside the USA & Canada at this time.

💵 Shipping Fees & Promotions

  • Shipping rates are calculated at checkout based on:

    • Order weight & dimensions

    • Shipping zone (zip/postal code)

    • Service type selected

  • We occasionally offer free shipping promotions on eligible products or order totals.

📦 Packaging & Fulfillment

  • All items are securely packed using eco-friendly and protective packaging.

  • Bulk orders and fragile equipment (e.g., refurbished printers) are shipped with reinforced padding and corner protection.

  • Orders may ship from different warehouses depending on inventory and location.

🔍 Tracking & Notifications

  • Once your order is shipped, you will receive:

    • A tracking number

    • A direct link to track your shipment in real-time

  • Tracking is also available from your account dashboard or via our support team.

❗ Delivery Delays

  • While we aim for timely delivery, certain events can delay shipments including:

    • Weather conditions

    • High seasonal volumes

    • Supply chain disruptions

    • Customs delays for Canada

  • We will notify you immediately if delays extend beyond expected delivery windows.

❌ Incorrect Addresses & Undeliverable Packages

  • Customers are responsible for providing accurate shipping addresses.

  • If a package is returned due to incorrect or undeliverable address:

    • A re-shipping fee may apply.

    • We will contact you before reshipping.

📭 Missing, Lost, or Stolen Packages

  • If your tracking shows “delivered” but the package is missing:

    • First, check with neighbors, your building office, or delivery location.

    • If still unresolved after 48 hours, contact us immediately.

  • For lost or stolen shipments, we will:

    • File a claim with the carrier

    • Work with you to issue a replacement or refund, based on case-by-case review

💬 Customer Support for Shipping

  • For any questions about your delivery, please reach out:

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